More reviews help you win more work. The best time to ask is right after a job goes well.
Send a review request
Click Reputation in the left menu.
Click Request Review.
Search for the Contact.
Under Send Via, choose SMS or Email.
Check the Review Link and the Message Preview. Optional: write a Custom Message.
Click Send Request.
[Screenshot: Send Review Request dialog with Contact, Send Via and Message Preview]
Ask several customers at once
Click Contacts in the left menu.
Tick the contacts you want to ask.
Click the Send Review Request icon at the top of the page.
Ask automatically
Add the Review Request action to a workflow, for example after Invoice Paid or Appointment Completed. See Common workflow triggers and actions.
Track your requests
The Request History tab shows every request you have sent. The Reviews tab shows how many requests were sent, how many people clicked, and how many left a review.
Smart Gate
In the Settings tab, Smart Gate asks customers how their experience was before sending them to Google. Happy customers go to your review page, and unhappy customers can send you private feedback instead, so you can put things right.
Tips
Keep the message short and personal: "Thanks for choosing us, Jane! Would you mind leaving a quick review?"
Set your review templates and reminders in the Settings tab under Review Requests.