Can't find the answer in the help center? Send us a ticket and we'll get back to you.
Send a ticket
Click Help in the left menu.
Click Submit a ticket. (You can also open My tickets and click New ticket.)
Choose a Category: Question, Billing, Something is broken or Other.
Write a short Subject, such as "Can't send texts to one contact".
In Details, tell us what happened, what you expected, and any steps to repeat it.
Optional: add up to three Screenshots. They help us a lot.
If the problem stops you working, tick This is blocking my work and we'll treat it as high priority.
Click Send ticket.
You'll see your ticket number. We'll reply in the ticket and by email.
[Screenshot: Submit a ticket dialog with Category, Subject, Details and Screenshots]
Follow your tickets
Click Help, then My tickets.
Use the Open, Solved and All tabs to find a ticket.
Click a ticket to read our replies and answer us in Write a reply.
Ticket status
Status | What it means |
|---|
Waiting on support | We have your ticket and will reply soon |
Waiting on you | We have replied and need something from you |
Solved | We think it's fixed. Reply if it isn't. |
Closed | The ticket is finished |
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